1. Definitions

Working days – days from Monday to Friday, excluding public holidays.

Customer – a natural person, legal person or organizational unit without legal personality who, having the capacity to undertake legal acts, uses the Store by making purchases and other activities therein.

Consumer – a natural person making purchases for purposes not directly related to his/her business or professional activity / in accordance with Article 22, paragraph 1 of the Act of 23 April 1964 – Civil Code /

Contact with the Store: telephone: +48 222 501 777, e-mail: sklep@ceramiq.pl

Account – an individual, free account set up by the Buyer in the Store for the purpose of making transactions in electronic form – regulated by separate regulations

Shopping Cart – a Store function that allows you to enter, modify and display all data related to the product order, i.e.: selected product, number of products, delivery address, invoice details, delivery method, payment method.

Store Warehouse – the address where the Customer can personally collect the ordered goods.

Payment processor – an external intermediary in the execution of payments via bank transfer or payment card.

Shop – online shop run by the Seller at the following address: www.ceramiq.pl

Seller – Ceramiq.pl Sp. z o. o. (formerly: Ceramiq.pl Agnieszka Barnat), KRS 0001144557, NIP: 5214099429, BDO 000663733, 02-908 Warsaw, ul. Czyżewska 5, telephone: +48 222 501 777,

Product page – a page presenting information about the product

Regulations – these regulations

Przelewy24 – PayPro SA company with its registered office in Poznań, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court of Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the KRS number 0000347935,

PayU - electronic payment system PayU SA company with its registered office in Poznań, entered into the Register
Entrepreneurs of the National Court Register under number 0000274399,

Promotions – information about promotions available in the Store

2. General provisions

  1. These regulations define the rules for: registering in the Store; using the Store; placing orders for products offered by the Store, their delivery and payment; canceling orders and withdrawing from the contract to which Customers are entitled; submitting and processing complaints.
  2. To browse the Store's websites and the products contained therein, you must have a device with Internet access and a web browser that supports JavaScript and cookies such as Internet Explorer, Google Chrome, Microsoft Edge, Mozilla Firefox, Opera or Safari.
  3. Using the Store's functions related to registration and placing orders for products requires an active e-mail account.
  4. Browsing the Store's assortment does not require registration.
  5. Placing orders by the Customer for products in the Store's assortment and making purchases requires the Customer to select one of the alternative options: registering an Account in accordance with the provisions of § 3 of these regulations or providing personal and address data enabling the execution of the order without registration.
  6. Settlements of transactions by payment card and e-transfer are carried out via Przelewy24.pl or PayU
  7. The Store, its website, and all content posted on its websites or on any forums or media, in particular informational or advertising media, as well as the form of expression of such content, are subject to exclusive rights held by Ceramiq.pl Sp. z o.o. or third parties and are subject to legal protection. This content and format have been personalized in a way that identifies Ceramiq.pl. Therefore, copying or any other processing or use of this content or format, or content or formats that are similar to it, may result in legal liability, in particular based on the provisions of the Civil Code on the protection of personal rights, the provisions of the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 2006, item 90, 631, consolidated text, as amended), or the provisions of the Act of 16 April 1993 on Combating Unfair Competition (Journal of Laws of 2003, item 153, 1503, consolidated text, as amended). Customers are prohibited from submitting content to the Store's website that violates the law, good practice, or the rights of third parties. Customers are prohibited from engaging in any activity that interferes with the Store's operation, content, or technical features. Customers are prohibited from sending spam or conducting any other activity within the Store. All product names listed on the Store's website may be protected and registered under the provisions of the Industrial Property Law Act of 30 June 2000 or other legal provisions.
  8. The Account management agreement and product sales agreements are concluded in Polish and are governed by these terms and conditions. Prices are listed in Polish.
  9. The Store may amend the Account Terms and Conditions only in justified cases, in particular changes to technical specifications, the ordering and contracting process, contact details, identification numbers, addresses, improvements in the quality, functionality, and security of the service provided, as well as changes in the legal provisions governing the Store's operations. Such changes will be announced on the Store's website and to each Customer 14 days in advance in writing to the email address provided. If the Customer does not accept them, they may terminate the Account Agreement by sending a relevant notice to the Store's email address. In other cases, the amended Terms and Conditions are deemed binding on the Customer. The amended Terms and Conditions will not affect orders placed before their implementation.
  10. None of the provisions of these regulations exclude or limit the Consumer's rights arising from legal provisions.

3. Registration

  1. Registering with the Store and creating an Account is entirely voluntary and dependent on the Customer's will. It allows the Customer to create a free, individual Account, which allows the Customer to use the following features: entering, editing, modifying, and deleting data; entering different delivery addresses; placing orders using the data they entered; viewing order history; using discount codes or special price lists, if provided by the Store; making payments for placed orders using the payment method of their choice; using other features available to Customers with an Account; placing orders and unsubscribing from the newsletter.
  2. In order to register and create an individual Account, the Customer should complete and submit the online registration form, providing his/her name, surname, e-mail address and password, as well as read and accept the provisions of these regulations.
  3. After the Customer completes and submits the registration form, the Store sends a confirmation of registration to the e-mail address provided by the Customer, which means that an agreement has been concluded between the Customer and the Store for the free provision of an electronic service consisting in maintaining the Customer's account under the terms and conditions set out in these regulations.
  4. After registering an Account in the Store, the Customer uses the Account and the data entered in it to communicate with the Store and to fulfill the orders placed by him, which he can use after logging in using the data saved during the registration of the Account or its modification
  5. The Account created by the Customer is maintained by the Store free of charge and for an indefinite period.
  6. The Customer may, at any time, terminate the Store's Account management and request its deletion without incurring any fees by submitting a written request to the Store's email address. Account deletion occurs immediately after the Customer's details are confirmed and constitutes termination of the Customer Account management agreement with the Store.
  7. The Store is entitled to delete the Customer's account in the event of a violation of the law, third party rights, principles of social coexistence, violation of these Regulations, provision of incorrect data that prevents the execution of the order, or repeated placing and cancellation of orders - by submitting a declaration to the e-mail address indicated in the registration form and is tantamount to termination of the agreement with the Store for maintaining the Customer's account.
  8. Deleting the Customer's account pursuant to section 7 or section 8 will result in the cancellation of any orders placed by the Customer and the refund of any amounts paid.

4. Product Information

  1. Information about products available in the Store constitutes an offer within the meaning of Article 71 of the Civil Code.
  2. The prices of products in the Store include VAT and are given in Polish zloty and do not include delivery costs.
  3. Delivery costs depend on the value and other parameters of the order, in particular, but not exclusively, the size and weight of the ordered goods and the delivery method chosen by the Customer, and are added to the price of the ordered products.
  4. The total cost of the order, including the price of the products and delivery costs, is displayed in the Shopping Cart before the Customer places the order.
  5. The store reserves the right to change product prices, excluding orders placed before the price change.
  6. The Store may conduct promotional campaigns and sales on separately defined terms.

5. Shopping in the Store

  1. The Store is available to Customers 24/7 and at any time. Customers may place orders for products available in the Store at any time, subject to prohibitions or restrictions arising from mandatory provisions of law.
  2. To place an order, you must: If you already have an Account, log in to the Store or use the option of placing an order without registration, select the product that is the subject of the order and add it to the cart by clicking "Add to cart", select the delivery method or personal collection, select the payment method, complete the order form, providing the exact address and invoice details.
  3. The order is deemed to have been placed when the Buyer confirms its content and accepts the Regulations and accepts the content of the order by selecting the "Order and pay" option.
  4. By submitting an order by the Customer, the Store offers to conclude a purchase and sale agreement for the ordered product, which becomes binding on the Customer and the Store after its acceptance by the Store, of which the Store informs the Customer within 7 business days by confirming the acceptance of the order by e-mail.
  5. The customer is obliged to provide a correct and accurate delivery address to which the ordered product is to be delivered.
  6. If the order cannot be accepted for execution, the contract between the Customer and the Store will not be concluded and all payments made in connection with this order will be immediately returned to the Customer.
  7. The sales price includes the price for the ordered products listed on the website or newsletter and the costs of shipping to the recipient's address indicated by the Customer.
  8. The Store reserves the right to: limit delivery methods and payment methods for Customers who have not fulfilled their obligation to collect the purchased product. Introduce a purchase limit of the maximum number of pieces of a specific product or product category covered by a single order, providing appropriate information next to the product. Temporarily suspend sales, disable certain functions, delivery methods or payment methods, and suspend the operation of the Website due to modernization works, failures, and factors beyond the Store's control.

6. Order modifications

  1. The Customer may make changes to the order regarding the delivery address and billing information up to the time of payment by submitting the appropriate instruction in the "Your Account" tab or by reporting it to the Website. In the event of cancellation of the order after payment, a refund of the amount paid will be made in accordance with applicable law, less any costs incurred by the Store.
  2. Changes to the order can be made on the Store website in the "Your account" tab or by clicking on the link sent in the e-mail confirming the order for purchases without registration, or by contacting the Website.
  3. The customer will receive confirmation of changes or cancellation of the order to the email address provided during the ordering process.

7. Payment methods

  1. The customer can choose one form of payment for the order; it is not possible to pay for part of the order in advance and for part of the order upon delivery.
  2. Available payment methods depend on whether the order is paid in advance or in arrears, as well as the delivery method. The payment method may also depend on the product type and order value. Detailed information about available payment methods is available in the "Payment Methods" tab and is visible during the order process.
  3. When the ordered item is to be delivered outside Poland, payment for the order can only be made in advance.
  4. Payments in advance can be made by: bank transfer, payment card accepted by the Store, one of the electronic payment systems accepted by the Store, PayU, Przelewy24.
  5. Payments on delivery can be made in cash or by card, depending on the delivery person's options.
  6. In the case of payment in advance, the execution of the order begins after the Store receives the full payment for the ordered products, and in the case of payments handled by the Payment Processing Entity - after such entity confirms the correct execution of the full payment. In the event of failure to make the full payment within 3 days from the date of receipt by the Customer of confirmation of acceptance of the order for execution, the Store has the right to cancel the order and release the Store from its execution.
  7. In the case of payment on delivery, the order will be processed after the Customer receives confirmation of order acceptance in the Store.
  8. The Customer may pay for the order in advance using a payment card or one of the electronic payment systems accepted by the Store, using a discount code received from the Store, which is only available to registered Customers.
  9. For some payment methods, payment for your order is only possible immediately after placing the order.

8. Additional payment authorization

  1. Additional payment authorization by entering an authorization code is required in the case of payment by credit card that does not require entering the CVV2/CVC2 code.
  2. The Authorization Code will be sent to the Customer via SMS and email in accordance with the details provided by him when placing the order, with a validity period of 30 minutes from its receipt.

9. Order fulfillment

  1. The delivery time indicated on the Store's website takes into account the completion of the shipment, which depends on the availability of all products ordered. The Store specifies the approximate time from the moment the order is accepted to the moment the ordered products are handed over to the courier.
  2. If the Customer orders products with different delivery times, the order will be completed within the timeframe appropriate for the product with the longest delivery time.
  3. Orders are processed immediately after the order is confirmed and paid for or after selecting the cash on delivery option, which is only available to registered customers.
  4. If the Customer chooses to pay in advance, the order must be paid for within 3 business days of placing the order, and the Store will begin processing the order after payment.
  5. The store is obliged to deliver products without defects.
  6. Delivery of products is carried out via a courier company to the address indicated by the Customer.
  7. The Buyer may collect the goods in person at the Ceramiq.pl Store's warehouse during opening hours. Warehouse opening hours are announced on the Store's website.

10. Warranty and warranty claims

  1. In the event of a defect in the goods, the Customer may file a complaint about the defective goods on the basis of the warranty or guarantee regulated in the Civil Code, provided that a guarantee has been granted.
  2. The Store is liable to the Customer for physical defects, including non-conformity of the sold product with the contract, or legal defects (warranty). The Store is liable under the warranty if the physical defect is discovered within two years from the date of delivery of the product to the Customer. This does not exclude or limit the rights of Customers purchasing products as Consumers, as provided for in applicable law, in particular Articles 556–576 of the Civil Code.
  3. To exercise the right to make a warranty claim, the Customer must deliver the product in question to the Store along with proof of purchase and a written complaint stating the reason for the claim and the content of the complaint. The Store will notify the Customer of its decision within 14 calendar days. According to the Civil Code, the Customer may: request a price reduction; request removal of the defect; request replacement of the item with a defect-free one; in the case of a significant defect, submit a declaration of withdrawal from the contract and request a refund.
  4. For Customers who are not Consumers within the meaning of the law, meaning those purchasing the product for purposes directly related to their professional or business activities, the Store's maximum liability for damages under the warranty for physical defects is limited to one year from the date of delivery of the product to the Buyer and its purchase price in the Store. The Store may, at its discretion, resolve the Customer's complaint by repairing the defect, exchanging the product for a new one, or withdrawing from the contract and refunding the price paid for the product to the Customer, while excluding all other liability.

11. Warranty terms

  1. Products sold by the Store may be covered by a warranty, under the terms and conditions specified in the warranty card. The warranty for the sold product does not exclude, limit, or suspend the Customer's rights under warranty regulations for defects in sold goods. For more information regarding the warranty, please contact the Service Center.
  2. In the case of a product for which the manufacturer, distributor or other guarantor has granted a warranty, the Customer may submit a complaint about the defective product to the warranty service, using the rights arising from the granted warranty, or to the Store, using the rights he has against the seller under the warranty, in accordance with § 10 of these regulations.

12. Cancellation of order and withdrawal from the contract

  1. The customer may cancel the order if the products it comprises have not yet been prepared for shipment.
  2. Cancellation of the order can be done by: contacting the Store or canceling the order on the Store website after logging in to your Customer account.
  3. The consumer may withdraw from the sales contract for any product purchased in the Store within 14 (fourteen) calendar days without giving any reason and without incurring any costs, excluding the reasons described in the next point below.
  4. Pursuant to Article 38 of the Act of 30 May 2014 on Consumer Rights, the right to withdraw from the contract does not apply to the Consumer in relation to the contract:
  5. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has performed the service, the consumer will lose the right to withdraw from the contract: where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health protection or hygiene reasons, if the package was opened after delivery; where the subject of the service are items that, due to their nature, are inseparably connected with other items after delivery; where the subject of the service is a Product - a movable item (including a movable item with digital elements) - not prefabricated, manufactured according to the consumer's specifications or intended to meet their individual needs;
  6. The deadline for withdrawal from the contract begins:
    a. for a contract under which the Seller delivers the Product and is obliged to transfer its ownership – from the moment the consumer or a third party indicated by him, other than the carrier, takes possession of the Product, and in the case of a contract which: (1) covers many Products that are delivered separately, in batches or in parts – from the moment the last Product, batch or part is taken into possession, or (2) consists in the regular delivery of Products for a specified period of time – from the moment the first Product is taken into possession;
    b. for other contracts – from the date of conclusion of the contract.
  7. A consumer who wishes to exercise their right to withdraw from the contract should submit an appropriate declaration to the Store by email or traditional mail. They may use the form on the Store's website or the statutory withdrawal form template, which constitutes Annex 2 to the Act of 30 May 2014 on Consumer Rights. To meet the withdrawal deadline, it is sufficient for the consumer to send information about exercising their right to withdraw from the contract before the withdrawal deadline expires.
  8. In the event of withdrawal from the contract, the Consumer is obligated to return the products to the Store in a condition that is sufficient to ascertain the nature of the product, its features, and its functionality. The Store will refund the Consumer the amount paid, including delivery costs. The Store informs that, in the event of Customers exercising their right to withdraw from a distance contract, the costs of returning the product are borne by the Customer. The Store is also not obligated to reimburse the Consumer for additional costs incurred in delivering the products using the delivery option they chose. Therefore, the Store does not accept cash-on-delivery shipments and is not responsible for their costs. The direct cost of returning the product as a result of withdrawal is borne by the Consumer. At the same time, the Consumer is liable for any diminished value of the product resulting from use beyond what is necessary to ascertain the nature, features, and functionality of the product. If, due to its nature, the goods cannot be returned normally, the Consumer will bear the direct cost of returning the products according to the estimated price provided by the Store.
  9. The consumer who has withdrawn from the contract is obliged to return the product to the Store immediately, but no later than 14 days from the date of withdrawal from the contract.
  10. The right to withdraw from a distance contract does not apply to any entity other than the Consumer.
  11. The Customer must return the products to the following address: Ceramiq.pl Sp. z o. o., 02-908 Warsaw immediately, but no later than 14 days from the date the Store is informed of the withdrawal from the sales contract. The deadline is met if the Customer sends the goods back before the expiry of the 14-day period.

13. Refunds to Customers

  1. The Store will refund the amount due immediately, but no later than within 14 days in the event of: cancellation of an order paid in advance before its fulfillment, return of the product / withdrawal from the contract under the order, return of the product / withdrawal from the contract under the order that was collected in the Store, acceptance of the complaint and the impossibility of exchanging the product, removing the product defect or reducing the price, non-acceptance of the Customer's offer regarding the order if the order was paid in advance.
  2. In the event of withdrawal from the contract in accordance with § 12 of these regulations, the Store will refund the payment to the Consumer immediately, no later than 14 days from the date of receipt of the Consumer's declaration of withdrawal from the contract, but subject to the condition precedent of receiving the product back from the Customer. The Store may withhold the refund until the products have been received.
  3. The Store will refund the payment using the same payment method and location that the Customer used.
  4. If there is a need to refund the Customer for a transaction made with a payment card, the Store will refund the funds to the bank account assigned to the Buyer's payment card.

14. Promotions

  1. The Store and newsletter may announce promotions for a fixed or indefinite period, or while supplies of eligible products last. Promotions reduce the price of a product or shipping costs by a percentage or amount after meeting the promotional conditions. These promotions may take the form of: product promotions – reducing the price of a product based on a fixed or percentage discount; value promotions – reducing the price of the cart after adding eligible products; promotional packages – when purchasing a specified quantity of any eligible products; promotional sets – when purchasing a promotional set consisting of products listed in the Promotions tab; delivery promotions – reducing shipping costs after adding eligible products to the cart.
  2. The promotion may be conditional on entering a discount code when placing the order.
  3. Once an order containing a promotional package or set has been placed, it cannot be split.
  4. If the Customer cancels an order for a promotional package or set in accordance with § 12 of these Terms and Conditions, this cancellation applies only to the entire promotional package or set. It is not possible to cancel individual products included in the promotional package or set.
  5. Store promotions cannot be combined with other promotions and discount codes.
  6. In the event of a conflict with other provisions of these regulations, the provisions contained in this paragraph shall apply.

15. Personal data

  1. All data, including personal data, provided by Customers in the Store at any stage of using the Store, is processed by Ceramiq.pl Sp. z o. o., 02-908 Warsaw, ul. Czyżewska 5, which is also the data controller. Customers' personal data are processed on the basis of a contract and for the purpose of its implementation, in accordance with the principles set out in the General Data Protection Regulation of the European Parliament and of the Council (EU). Detailed information regarding data processing by the Store can be found on the Store's website dedicated to its privacy policy.
  2. Providing personal data by the Customer is voluntary, but necessary to make purchases and use the services provided by the Store electronically, which require the provision of personal data. The Store processes personal data for the purpose of providing services electronically, concluding and executing sales contracts with the Customer for products ordered by the Customer in the Store, and, if the Customer expresses the consent referred to in § 16 of these regulations, also for the purpose of providing the newsletter service.
  3. Customers have the right to access, correct, and delete their personal data. Personal data can be corrected or deleted after logging in to the "Your Account" tab or by submitting a request to the Website.
  4. By providing data, the Customer declares that the personal data provided by him/her are his/her data.

16. Newsletter – free information bulletin

  1. The Store publishes a newsletter – a free information bulletin containing news, marketing and commercial content about products and services offered by the Store and its business partners.
  2. The customer can order a free newsletter subscription by selecting the "Newsletter" option in the registration form or later in the "Your account" tab.
  3. Subscription to the newsletter is voluntary and free of charge and is provided for an indefinite period.
  4. The Customer may unsubscribe from the newsletter at any time by unchecking the "Newsletter" box in the "Your account" tab or via the Website.

17. Complaints

  1. Subject to the provisions of § 11 of these regulations, all complaints, including complaints regarding the operation of the Store or services provided electronically, may be reported to the Store by e-mail or traditional mail or via the Website, providing personal data, address, reason and request.
  2. Submitting complaints by the Customer is voluntary, and their consideration by the Store is carried out on the basis of these regulations and legal provisions within 14 days of receiving the notification.

18. Final provisions

  1. The Store does not use extrajudicial methods of settling complaints and pursuing claims, including extrajudicial resolution of consumer disputes, unless applicable law provides otherwise.
  2. Consumers may obtain free assistance on their rights and in disputes at the Office of Competition and Consumer Protection (uokik.gov.pl); at the Provincial Inspectorate of Trade Inspection: https://www.uokik.gov.pl/wazne_adresy.php#faq595; on the ODR online platform: http://ec.europa.eu/consumers/odr/; at the Consumer Federation and the Association of Polish Consumers.
  3. Any disputes will be resolved by the court having jurisdiction over the Store's registered office.
  4. Individual settings of the end device may cause differences between the visualization of the product on the Customer's computer and the actual appearance of the product in terms of color, shape, dimensions, etc. The Customer who is a Consumer has the right to withdraw from the contract in accordance with the provisions of § 12 of these regulations.
  5. The Regulations are subject to the provisions of law in force in the Republic of Poland.
  6. To ensure the highest quality of service, as well as for statistical purposes, the Store uses information stored on the Customer's end device – cookies, which are read each time the web browser connects. By using a browser that allows cookies to be saved on their device, the Customer consents to the storage of cookies on that device. The Customer may at any time specify the Store's cookie access conditions using their browser settings, changing their settings to exclude the acceptance of such files. Disabling the cookie acceptance function may cause difficulties in using the Store. More information on this topic can be found in the Privacy Policy.
  7. The Seller, as a distributor of equipment within the meaning of Art. 4, point 2 of the Act of 11 September 2015 on waste electrical and electronic equipment (Journal of Laws of 2015, item 1688, as amended), informs as follows:
    7.1. It is prohibited to dispose of used electrical and electronic equipment (marked with the selective collection symbol) together with other waste. The owner of used household equipment is obliged to hand over
    to a collector of used equipment or an entity authorized to collect used equipment.
    7.2. The Seller is obliged to collect used household equipment free of charge at its stationary sales points, provided that the used equipment is of the same type and performed the same functions as the equipment sold.
    7.3. The Seller, when delivering household equipment to the Customer, is obliged to collect used household equipment free of charge at the place of delivery of such equipment, provided that the used equipment is of the same type
    type and performed the same functions as the supplied equipment.
  8. Information about sample waste equipment collection points throughout the country is available at: https://www.remondis-electro.pl/punkty-zbi%C3%B3rki.html.
  9. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of 18 July 2002 (Journal of Laws of 2002, No. 144, item 1204, as amended); the Consumer Rights Act; and other relevant provisions of generally applicable law.
  10. These Terms and Conditions do not exclude the provisions in force in the country of habitual residence of the consumer entering into a contract with the Service Provider/Seller, which cannot be derogated from by agreement. In such a case, the Service Provider/Seller guarantees the consumer the protection granted to them under the provisions that cannot be derogated from by agreement. WITHDRAWAL FORM SAMPLE

(this form should be completed and returned only if you wish to withdraw from the contract)
– Addressee:
Ceramiq.pl, ul. Czyżewska 5, 02-908 Warsaw

sklep@ceramiq.pl

– I/We(*) hereby give notice of my/our withdrawal from the contract of sale of the following goods(*), contract for the supply of the following goods(*), contract for specific work consisting in the production of the following goods(*)/contract for the provision of the following service(*)

– Date of conclusion of the contract(*)/receipt of the Goods(*)
– Name and surname of the consumer(s)
– Address of consumer(s)
– Signature of the consumer(s) (only if the form is sent in paper form)
– Date
(*) Delete where not applicable.